Insurance & Refund Policy

Effective date: 3 June 2025

At Crazy Paintball Adventure, your safety and satisfaction are our top priorities. This page outlines our insurance coverage, optional upgrades, and refund and cancellation conditions for all our paintball activities and combo packs.

Insurance Coverage

All participants in our paintball games are covered by a Basic Personal Accident Insurance, which includes:

  • Minor injuries resulting from normal paintball activity
  • On-site first aid response
  • Transportation to a medical facility if needed (within coverage limits)

This coverage applies during all official game activities at both Albufeira and Portimão fields.

Allianz logo

ALLIANZ PORTUGAL
– Civil liability Policy: 206054005
– Personal Accidents Group Policy: 206051406

Optional Extra Insurance

For additional peace of mind, we offer an optional extended insurance that provides:

  • Higher compensation limits
  • Broader medical coverage
  • Ideal for cautious players or larger groups

You can select this option when submitting your booking request. Full policy details will be included with your booking confirmation.

Refund & Cancellation Policy

We understand that plans can change. Here’s how cancellations and rescheduling work:

Standard Bookings

  • Full refund if cancelled 48 hours or more before your scheduled game.
  • No refund for cancellations made less than 48 hours before the scheduled time.
  • Rescheduling is free of charge, subject to availability.

Weather Conditions

  • Paintball is playable in light rain. If the weather conditions make play unsafe or uncomfortable, we’ll offer to reschedule or issue a full refund.

Group & Event Bookings

  • For group packages (birthday parties, stag/hen dos, team-building), we ask for at least 72 hours’ notice for cancellations.
  • Custom conditions may apply for large events or combo activity bookings.

Combo Activity Packs

If your booking includes electric karting, buggies, or a boat tour, please note:

  • Cancellation policies of our local partners may apply.
  • We’ll coordinate with them to offer fair rescheduling or refund options whenever possible.

Contact Us

For insurance documents, cancellation requests, or rescheduling, please contact us directly at:
📧 crazypaintball@albufeira.com or crazy.paintball@hotmail.com
📞 (+351) 966 467 064 (Call to national mobile network)